Socomore is a global leader in the development of solutions for the preparation, testing and treatment of surfaces before bonding and assembly operations.
Socomore has long committed to being a solutions provider to their customers and always being responsive to changing market conditions. In an increasingly digital world, their customers expressed the need for a web solution to allow them to place and track their orders.
Socomore needed to provide their customers with access to their bill of lading, certificate of conformance and invoice as soon as the document was ready in their Sage ERP system.
In partnership with Socomore, commercebuild developed this feature showing the documents available on the server by customer and by order number. And the Order Document Synchronization feature was born!
With this feature, Socomore customers now have direct access to current paperwork related to each of their orders. As the documents are attached at the order level, searching for the right documents is easy. The Order Document Synchronization feature really closes the loop on the order management capabilities available to Socomore in commercebuild.
“Thanks to commercebuild, all orders submitted by our customers are automatically entered into our Sage ERP system,” said Benoit Marcesche, Digital Officer at Socomore.
“The roll out of our first customer wave will reduce by 80% the manual line entries for the product range available on the commercebuild platform. The solution also gives our customers access to their order status, history and invoices. This visibility reduces the number of emails between the different stakeholders, increasing our operational efficiency.”