Why Business Central Partners Should Offer an eCommerce Solution to Their Customers

In this video, Jay Newman, President of commercebuild, discusses the benefits of offering eCommerce and customer inquiry portals for Microsoft Dynamics 365 Business Central customers. He highlights key challenges Business Central partners face when implementing eCommerce solutions and how commercebuild’s fully integrated platform can provide a simple, efficient, and profitable solution.

Overcoming eCommerce Implementation Challenges

Many Business Central partners express frustrations with eCommerce projects being over budget, delayed, or resource-heavy. Worse, customers often search for solutions independently, which can result in poorly integrated systems. These disjointed implementations can lead to complications, affect customer satisfaction, and strain partner relationships.

At commercebuild, we offer a seamless, fully integrated solution designed specifically for Business Central. Our solution eliminates the guesswork and challenges by providing a fixed-fee implementation model that guarantees success. This approach ensures that both partners and customers save valuable resources.

Empowering Customers with the Customer Inquiry Portal

Beyond eCommerce functionality, commercebuild offers a customer inquiry portal, giving Business Central customers the ability to streamline communication. Through the portal, end-users can easily:

• Access shipment details and tracking numbers
• Pay open invoices online
• Reduce the need for phone calls or emails to customer support teams

This self-service solution enhances the customer experience, saves time, and allows businesses to operate more efficiently.

Fast Implementation with Minimal Disruption

With our solution available for download via Microsoft AppSource, partners and customers can have a fully integrated eCommerce platform up and running within 30 days. The customer inquiry portal can be operational in just a few hours, minimizing downtime and ensuring a smooth transition.

A Partner-Centric Approach

At commercebuild, we are deeply committed to the success of our partners. As Jay mentions, we believe in a partner-centric approach. One of our partners remarked, "Commercebuild did all the work, and we got all the money—and a happy customer in the end."

We offer round-the-clock elite support to ensure a white-glove experience for you and your customers. Our goal is simple: to make you look good and ensure your customers’ success.

Reach Out to commercebuild Today

Our out-of-the-box, ERP-driven eCommerce solution is ideal for small-medium businesses all the way to large enterprises. We believe that Business Central is the single source of truth, and we want to be your trusted partner in delivering outstanding solutions to your customers.

Let us help you grow your business while making your customers happy. Reach out to us today!